Service Technician & Maintenance Manager

Service Technician

• Driving the company vehicle to customer’s locations.
• Get and Maintain CPO (certified pool operator) License and Texas Residential Appliance Installers License
• Maintain company property
• Maintaining equipment and chemical stock levels in storage and in the vehicle.
• Using the website Skimmer to record pool cleanings, and work orders
• Testing swimming pool water chemistry
• Adding acid, chlorine, and other chemicals to correct chemistry.
• Cleaning swimming pools using authorized equipment.
• Servicing, replacing, or repairing pool equipment
• Performing filter cleanings quarterly or as needed.
• Servicing and fixing faulty pool cleaning equipment.
• Minor plumbing and electrical
• Completing paperwork and reporting service requirements to management.
• Turning in recipes for equipment, fuel, or services bought with the company card to bookkeeper
• Other duties as assigned by management

Maintenance Manager

• Manage incoming service and maintenance leads, contact customers, schedule appointments, price jobs, prepare contracts, and secure new service and maintenance work.
• Collect required down payments before work begins and final payments upon completion of the job.
• Coordinate and order necessary equipment, parts, and materials needed for scheduled service work.
• Maintain consistent communication with customers regarding scheduling, job status, changes, and follow-up items.
• Follow up with customers approximately one week after service work is completed to ensure satisfaction and address any remaining concerns.
• Review the schedule each evening for the following day and communicate any important details, changes, or special instructions to the appropriate technicians.
• Check in with each technician daily at the beginning and end of the workday to confirm schedules, track progress, identify issues, and ensure proper completion of assigned work.
• Track inventory of products and chemicals and reorder as needed.
• Obtain and maintain a current CPO Certification.
• Help maintain a professional, organized, and accountable service and maintenance department that supports the growth and reputation of the company.