Regional Manager & Pool Technician

Commercial Aquatics, a FirstService Brands company operating under The Amenity Collective, is one of the largest commercial aquatics management and maintenance companies in the country. Our American Pool brand has built a strong presence across major markets in the Eastern US, and we are now actively growing our footprint across Texas. With established operations in Houston and Dallas and a rapidly expanding presence in the Austin and San Antonio corridor, this is an exciting time to be part of a company that combines the resources of a national platform with the momentum of a regional growth story.

We are seeking a Regional Manager/Technician to join our team in Austin, TX. In this role, you will oversee all property and operational activities across the Austin and San Antonio markets while ensuring exceptional service for our customers. As this is a new and expanding market, you will initially take a hands-on role by servicing customer accounts and supporting daily field operations. As the region grows, you will transition into a Manager position, recruiting, training, and managing a team of Technicians while continuing to drive operational excellence and business growth.

We are looking for an ambitious, self-motivated professional with a background in aquatics, including basic pool repair and renovation. The ideal candidate has excellent customer service, sales, and pool operations experience, as well as proven management and leadership abilities. A strong work ethic, initiative, and a commitment to delivering exceptional service to our customers are essential for this role.

Key Responsibilities

Operations Management

• Manage day-to-day operations for all customer accounts throughout the Austin and San Antonio region.
• Schedule service routes, prioritize work orders, and ensure projects are completed efficiently.
• Oversee and manage repair & renovation projects from planning through completion.
• Lead maintenance and service projects from conception to completion.
• Lead and coordinate Technicians and subcontractors to maintain workflow efficiency.

Pool Service & Repair

• Perform pool maintenance, troubleshooting, basic repairs, equipment installations, and oversee renovation services.
• Conduct regular contracted service and inspections of all managed locations to ensure that pool services, including filtration, circulation, heating systems, and chemical balancing, meet safety and operational standards.
• Ensure pools are properly maintained through regular cleaning, chemical treatment, equipment checks, and repair as needed. Maintain high levels of customer satisfaction through efficient service and resolution of issues.
• Troubleshoot and resolve issues as they arise throughout project lifecycles.
• Monitor inventory, equipment, and vehicle maintenance.

Equipment & Materials Management

• Manage tools, equipment, and materials required for projects.
• Maintain inventory control and ensure availability of necessary supplies.

Compliance & Safety Oversight

• Ensure all work is performed in accordance with safety regulations, building codes, and company procedures.
• Maintain a safe and clean job site by properly handling and storing materials, removing tools and equipment when not in use, and securing the site daily
• Ensure all work is performed safely and efficiently, in compliance with government and company PPE (Personal Protective Equipment) standards
• Ensure repair methods and techniques align with industry best practices and quality expectations.

Sales & Client Relations

• Build and maintain strong relationships with property managers, community associations, and commercial clients.
• Respond promptly to customer concerns and resolve service issues professionally.
• Identify opportunities to grow existing customer relationships through additional services.
• Build operation through account sales.

Team Management

• As the market grows - recruit, hire, and train a high-performing service technician team while fostering a positive work environment.
• Collaborate with company leadership to develop strategies for continued regional growth and operational excellence.

Skills & Qualifications

• 3+ years of experience in the commercial or residential pool industry (commercial industry is preferred).
• Experience with pool equipment repair, troubleshooting, plumbing, and basic renovation work.
• Previous supervisory, management, or team leadership experience preferred.
• Strong customer service and relationship-building skills.
• Sales aptitude with the ability to identify and recommend additional services when appropriate.
• Excellent organizational and time management skills.
• Ability to work independently while managing multiple priorities.
• Ability to work flexible schedules that may include early mornings, evenings, weekends, and work extended hours depending on customer and business needs up to 6 days per week.
• Ability to work during summer holidays as pool service and maintenance is critical during these times. Must be available on Memorial Day, Juneteenth, Fourth of July, and Labor Day and corresponding weekends.

Physical Requirements

• Sitting, Standing, and Walking for long durations.
• Lifting, pushing, pulling, and carrying heavy equipment (e.g., pool vacuums, filters) up to 85+ lbs.
• Ability to work in water and perform physical labor.
• Typically works outdoors for prolonged periods of time, often at commercial properties (hotels, gyms, resorts).
• The role requires working in various weather conditions, including heat, rain, or cold temperatures.
• Occasional travel may be needed for client meetings or other business related meetings.
• Travel to different job sites using a company vehicle or personal transportation.

Location

The Regional Manager / Technician position is located in Austin, TX. Daily travel to accounts throughout the Austin & San Antonio region will be required. A company vehicle or an auto allowance will be provided.

Compensation

American Pool offers a competitive compensation package with opportunities for career advancement as the Austin and San Antonio region continues to grow. As you build and lead the regional team, there will be opportunities for increased responsibility and future earning potential.

The Regional Manager / Technician position offers a starting salary of $50,000 to $70,000 per year, based on experience and qualifications. The position is eligible for quarterly and annual bonus incentives.

Benefits

By joining the American Pool team you will be part of a thriving culture grounded in Safety, Excellence, Passion, Boldness, and Partnership. We foster a fun, friendly, and professional environment dedicated to inspiring and creating happier, healthier moments each day. Additional benefits include:

• Company vehicle for work purposes.
• Growth & development opportunities within a national platform
• Paid Time Off including paid vacation days, sick days, floating holidays, and company holidays
• Comprehensive health benefits package including access to medical, vision and dental coverage
• Employee Assistance Program
• Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance
• 401(k) benefits with a company match and access to financial wellness educational materials & resources

Additional Information

The specific examples in each section are not intended to be all-inclusive; they represent the typical elements and criteria considered necessary to perform the role. Other job-related duties may be assigned and could require work outside of the duties listed. This description is subject to change at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise. “At will” employment remains in effect. American Pool is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.