Customer Success Specialist

Horizon Commercial Pools is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chemicals, equipment, supplies, service, renovation, and education. We are committed to providing exceptional service while developing long-term relationships with our staff, customers, suppliers, and industry professionals. A company is just a name, maybe a building and of course a website, but what really makes Horizon tick is our staff. The friendliness, experience and dedication of our people is truly what makes our "company" great. Most of us are quirky and fun and we all love pools!

Horizon is looking for a friendly, energetic, customer service focused Customer Service Specialist to provide our customers with an exceptional experience. Responsibilities will include answering a high volume of phones, taking & processing a high volume of orders, assisting will-call customers and other general office duties. The Customer Service Specialist is responsible for providing customers with exceptional experience.
Duties/Responsibilities:

• Answer a high volume of phones calls to respond to customer requests.
• Taking and processing customer orders.
• Assist will- call customers who arrive on site to inquire about orders.
• General office duties as assigned.