General Manager

The Amenity Collective, recognized as a 2026 Top Workplace, is North America’s leading provider of single-source solutions across the aquatics, fitness, and recreation industries. We deliver customized services—staffing, construction, design, consulting, and operations—to supercharge long-term success for clients and their aquatics, fitness, and recreation spaces.

We are seeking an experienced, results-driven General Manager to lead and oversee branch operations in Raleigh, North Carolina. This is a key leadership role within a fast-paced pool construction, renovation, and specialty-trade environment, responsible for driving operational excellence, financial performance, team development, and exceptional customer satisfaction.

The ideal candidate is a hands-on, results-driven leader with experience managing complex operations and diverse teams, preferably within aquatics, construction, field services, facilities, commercial services, or another operationally intensive business. This individual should be comfortable managing a P&L, leading teams, building strong customer relationships, and identifying opportunities to improve profitability. As General Manager, you will provide strategic and hands-on leadership across all areas of the branch, and will be responsible for optimizing branch performance, developing and retaining a high-performing workforce, and ensuring compliance with applicable safety, transportation, and regulatory requirements.

Key Responsibilities

Branch Operations Management

• Oversee daily operations across all construction and renovation projects, ensuring adherence to schedules, budgets, and quality standards.
• Manage project workflows, including planning, estimating, bidding, job costing, and resource allocation.
• Monitor branch P&L, budgets, and key financial metrics; provide insights for improvement.
• Ensure operational compliance with OSHA standards, local building codes, and company policies.
• Oversee warehouse operations, material procurement, inventory management, and fleet/equipment maintenance.

Project & Client Management

• Build and maintain strong client and subcontractor relationships to facilitate repeat business and referrals.
• Monitor project execution, ensuring timelines, budgets, and quality expectations are met.
• Handle customer inquiries, complaints, and warranty issues with professionalism.
• Collaborate with sales and account management teams on new opportunities and growth initiatives.

People Leadership

• Supervise, coach, and support branch staff, including project managers, crews, warehouse, and administrative personnel.
• Lead recruiting, hiring, onboarding, and workforce planning initiatives.
• Promote a culture of safety, accountability, teamwork, and professional development.
• Conduct performance evaluations, corrective actions, and ongoing staff support.

Safety & Compliance

• Implement and enforce OSHA and company safety policies across all projects and sites.
• Ensure proper documentation for audits, inspections, and compliance reporting.
• Oversee fleet, tools, and equipment for safe operation and regulatory compliance.
• Supervise and support CDL drivers assigned to the branch, ensuring compliance with DOT, FMCSA, and Company transportation and safety requirements.
• Oversee fleet safety practices, including vehicle inspections, maintenance schedules, and accident reporting procedures.
• Participate in or lead investigations and corrective actions related to vehicle incidents involving branch personnel.

Special Projects

• Lead or participate in branch- or company-level initiatives as assigned.

Skills & Qualifications

• 5+ years of experience in operations management, preferably in construction, renovation, or specialty trades
• Proven leadership and team management experience.
• Strong financial acumen, including budgeting, P&L management, and forecasting.
• Knowledge of construction processes, project management, and building codes.
• Familiarity with OSHA regulations, safety protocols, and compliance requirements.
• Proficiency with project management and operational software (e.g., Procore, Buildertrend, ERP systems).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple projects simultaneously and work under tight deadlines.
• Maintain a valid driver’s license and be eligible to operate a company-owned or personal vehicle for business purposes.
• Travel regularly to job sites, branch locations, vendor facilities, and client meetings as required by business needs.
• Maintain an acceptable motor vehicle record in accordance with Company standards.
• Continue to strive for EXCELLENCE in all you do!

Location & Schedule Requirements

• Full-time position based out of our company office located in Raleigh, NC
• Occasional overtime, or extended hours, including weekends, may be required based on project demands.
• Frequent visits to job sites may be required.

Physical Requirements

• Frequent walking, standing, and exposure to outdoor construction conditions.
• Occasional lifting of materials, tools, or equipment up to 25–50 pounds.
• Use of standard office equipment such as computers, phones, and printers.

Benefits

By joining The Amenity Collective, you will be part of a thriving culture grounded in Safety, Excellence, Passion, Boldness, and Partnership. We foster a fun, friendly, and professional environment dedicated to inspiring and creating happier, healthier moments each day. Additional benefits include:

• Growth & development opportunities
• Paid Time Off including paid vacation days, sick days, floating holidays, and company holidays
• Comprehensive health benefits package including access to medical, vision and dental coverage
• Employee Assistance Program
• Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance
• 401(k) benefits with a company match and access to financial wellness educational materials & resources

Additional Information

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. The Amenity Collective is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.