Customer Service Representative

The customer service rep will engage with online retail customers to process orders, address online inquiries and manage account details. The successful candidate will also respond to incoming calls, assist customers with various questions/concerns; build and maintain strong positive relationships with existing customers; collaborate effectively with team members to achieve goals and resolve issues; maintain consistent professional communication with customers, team members and vendors via phone, email and other electronic methods and; adapt quickly to new software and procedures in a dynamic work environment. Availability for occasional overtime as needed to support business needs.

THIS IS NOT A REMOTE POSITION