Customer Support Representative

The customer service rep will manage an assigned portfolio of customer accounts, serving as the main point of contact for post-sale support needs; process and manage returns, warranty claims freight/damage claims and other service requests; communicate customers, vendors and carriers to gather information, coordinate resolutions and ensure timely outcomes; maintain accurate documentation for claims, returns and correspondence; troubleshoot issues and provide clear, solutions-oriented support; collaborate with internal teams, including operations, purchasing and sales, to resolve issues efficiently; and adapt quickly to new systems, software, evolving processes and thrive in a fast-paced environment.

THIS IS NOT A REMOTE POSITION